How to Set Response SLA not to Trigger Multiple Times?

This is a follow-up blog post because I got a new request.

Incase you didn’t see my first blog about SLA in ServiceNow, click here to watch it.

This post will answer following question

How to Set SLA not to trigger multiple times?

So I got this new requirement to not trigger response SLA after first time, once it is completed. Here is the solution I came up with and is working.

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https://www.instagram.com/coachjobi/

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