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ServiceNow Script on Incident Table

So here is the scenario, on my incident table I have a field called “Escalated” and I have another field called “Escalated Time”.   Requirement is “when user choose escalated field to “Yes”, escalated...

coalesce field

How is Coalesce Used In ServiceNow

What is a coalesce field in ServiceNow? Imagine you want to upload following data to ServiceNow (click image below to see more clearly) Once you upload the data, you’ll see following fields Ticket Number:INC100000...